HG&E EV Charger Program

Eligible customers can receive a free/discounted Level 2 electric vehicle charger or receive a rebate for an existing Level 2 charger by agreeing to enroll in one of HG&E’s EV charger programs in return for agreeing to charge their vehicle in the off-peak hours. In addition to the free/discounted Level 2 charger or rebate, customers will also receive a monthly bill credit. The goal of this program is to avoid charging during certain hours when demand for electricity is highest which not only helps keep electric rates sustainable for all HG&E customers, but also helps save on carbon emissions!

Electric Vehicle Charger Program Incentive Options: 

 

Incentive:

Available For: Requirements:
  • $10/month bill credit, and
  • Charger Incentive (choose one)
    • Free Enel X JuiceBox Level 2 charger*
    • Up to $450 rebate for any other Level 2 charger (rebate applied as on-bill credit)
  • Fully Electric Vehicles
  • PHEVs that meet requirements listed to the right 
  • On-board charging speed must be capable of charging at 6 kW or greater** (typical for newer EVs) 
  • Charger must be connected to 40 amp breaker or greater***
  • Battery greater than 18 kWh**
  • Must enroll in HG&E’s Connected Homes Program if enrolling a ChargePoint Home Flex, Emporia or JuiceBox charger, or if customer has a Telematics-capable vehicle**
  • Non Telematics-capable vehicles, and customers that do not have a ChargePoint, Juicebox or Emporia charger, must be able to schedule charging during off-peak hours (9PM-7AM M-F).
  • $5/month bill credit, and
  • Charger Incentive:
    • A rebate of $300 towards the purchase of a Level 2 Enel X JuiceBox charger*
    • Up to $250 rebate for any other Level 2 charger (rebate applied as on-bill credit)
  • Plug-in Hybrid Electric Vehicles
  • Fully Electric Vehicles with on-board charging speeds less than 6 kW** 
  • Fully Electric Vehicles with Level 2 chargers connected to < 40 amp breaker*** 
  • Must have qualifying Level 2 ChargePoint, Emporia or Enel X JuiceBox charger, or vehicle must be Telematics-capable****
  • Must enroll in HG&E’s Connected Homes Program

*A coupon code will be provided towards a direct rebate for the purchase of a JuiceBox charger via the Enel X NextZero webstore.  The customer would first submit an application to Holyoke Gas & Electric, and if approved, would receive a coupon code that covers either the cost of the charger or $300 of the cost.  The customer is responsible for all taxes and delivery charges. 

**If you need help determining your vehicle’s maximum on-board charging speed or battery size, visit this ChargeHub webpage for a list of various EVs that includes this information. 

***HG&E reserves the right to audit via meter data 

****Telematics-capable vehicles are vehicles that can be remotely adjusted via the car’s on-board charger. Telematics-capable vehicles include the following makes: Hyundai 2017+, Jaguar 2016+, Land Rover 2016+, Toyota 2017+, Tesla 2012+, Volkswagen 2014+. The on-board charger will only be controlled if the vehicle is at home and plugged in.

 

 

Additional HG&E Incentives Available: 

  • Residential Energy Conservation Program (Financial assistance at 0% interest): Service upgrades, equipment costs and installation costs associated with charging infrastructure may be eligible for financial assistance at 0% interest through HG&E’s Residential Energy Conservation Program. Please note, if you are interested in receiving assistance through this program to help cover these costs, you will need to submit your application for that program separately. 

How does it work? 

 

Enrollment details and program requirements vary based on the type of charger or vehicle you enroll, and whether your vehicle is "telematics-capable". Telematics-capable vehicles are vehicles that can be remotely adjusted via the vehicle's on-board charger. your vehicle is Telematics-capable if it is one of the following makes: Hyundai 2017+, Jaguar 2016+, Land Rover 2016+, Toyota 2017+, Tesla 2012+, Volkswagen 2014+.

 

  • If you have or will be installing a Level 2 ChargePoint, Enel X JuiceBox or Emporia Charger, or if you have a Telematics-capable vehicle:
    • You will need to sign up for HG&E’s ‘Connected Homes’ program administered by our energy services partner, NextZero. Through the Connected Homes program, your EV charger (if Chargepoint, Juicebox or Emporia) or the on-board charger on the vehicle itself (if you have a Telematics-capable vehicle) will be remotely adjusted a few times each month during which the charger or vehicle will be incapable of charging. These adjustments will typically be made 2-3 times per month, though as many as five could occur. The hours vary depending on the season, but typically occur between 4 and 8 p.m. You will be notified of upcoming adjustments via email and/or text. The notification will include the event’s start and end times, and you will be given the opportunity to opt out if needed. Customers can opt out of any event at any time either by clicking on the “Opt-Out” button on the event notification, or by manually adjusting the charger settings on the vehicle. Customers who choose to opt out of an adjustment will not be issued an incentive for that month. To successfully enroll a Chargepoint, Juicebox or Emporia charger in Connected Homes, your charger will need to be connected to your home Wi-Fi network and you will need to provide access to the device through a Wi-Fi connection. If you are enrolling a Telematics-capable vehicle, the charger will only be controlled if the vehicle is at home and plugged in. All Connected Homes participants will also need to agree to the Connected Homes program terms and conditions, (please review these before applying).
      • Incentive Details: Customers who opt to receive the free Level 2 JuiceBox charger through HG&E must have the charger installed by a licensed electrician (responsibility of the customer) and enroll the charger in the Connected Homes program within 30 days of receipt of the charger. To apply, you must first submit an application to HG&E. The rebate will be applied as an on-bill credit once HG&E confirms you have enrolled in Connected Homes.
  • If enrolling a Level 2 charger other than ChargePoint, Enel X Juicebox or Emporia and do not have a Telematics-capable vehicle:
    • To be eligible, you will need to own a Level 2 fast charger as well as an all-electric vehicle, and will need to agree to schedule Level 2 charging to occur only between the hours of 9:00 p.m. and 7:00 a.m. Monday-Friday, and anytime on weekends. HG&E will have the ability to monitor and verify that Level 2 charging is occurring outside of the above windows through HG&E’s Advanced Metering Infrastructure (AMI).

Note Regarding Electricians and Installation Costs:

Typically, Level 2 chargers need to be installed by licensed electricians, and labor costs average around $500-$1,000. However, we have seen installation costs as high as $2,000 depending on the location (for example, a detached garage). Because of this, and because it can take weeks to schedule an electrician, be sure to plan well in advance. You can visit this PlugStar webpage to find a list of electricians in the area.

Note: There is only a 30-day return policy on the Juicebox charger, so it is advisable to talk with an electrician about installation costs before purchasing the charger. 


 

How to Apply:  

  • If you already have an existing Level 2 ChargePoint, Enel X JuiceBox or Emporia Charger, or if you have a Telematics-capable vehicle::
    • Step 1: Apply for your charger rebate (Click here to apply 
    • Step 2: Once approved, enroll your charger or your vehicle in Connected Homes (Click here to enroll) 
      • Note: HG&E cannot process a rebate and credit unless an initial application has been submitted and approved first.
  • If you would like to request a free or discounted Level 2 JuiceBox Charger: 
    • Step 1: Click here to apply 
    • Step 2: If approved, HG&E will provide you with a one-time use coupon code to the Enel X NextZero store.
    • Step 3: Once you’ve received and installed your charger, enroll your charger in Connected Homes (Click here to enroll
    • Step 4: Send HG&E verification of enrollment in Connected Homes to efficiency@hged.com 
  • If enrolling a Level 2 charger other than ChargePoint, Enel X Juicebox or Emporia and do not have a Telematics-capable vehicle:
HG&E’s electric vehicle charger programs allow customers to participate in HG&E’s grid transformation efforts with their own equipment and receive credits for doing so, while also helping to drive down costs for all HG&E customers. 

Questions?

Contact: efficiency@hged.com