For your Home
Residential Start, Stop, Move, Upgrade
HG&E will work with you to make the process of setting up or upgrading utility services quick and easy. Learn how to Start, Stop, Move or upgrade your gas and electric service.
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Residential Rates
HG&E is committed to providing competitive gas and electric rates to its customer base. Take some time to understand the various components of your rate.
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Rebates & Incentives for Energy Efficiency & Electrification Projects
Whether you are a first time homebuyer or a longtime customer looking to save on your energy bills, HG&E is here to help with energy efficiency and electrification incentives.
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Renewable Energy for Customers
Learn more about how installing your own renewable energy system works in HG&E’s service territory as well as available incentives. Or, if you are interested in receiving power from a community solar array, HG&E's Communuity Solar program allows customers to sign up to receive solar-generated electricity for free!
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Payment Discounts
Through HG&E's promt payment discount, all customers who pay their bill in full within 15 days of receipt receive 10% discount on their bill. HG&E's First Time Homebuyer Program also offers a 10% bill discount to new homeowners in Holyoke.
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Fuel Assistance
Various local and regional programs available for qualifying low-income households to assist with heating costs.
Learn MoreHG&E's Latest News
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What to Expect for Energy Prices This Winter
October 30, 2026
In an effort to help prepare for winter, HG&E wants to provide customers with an outlook on energy costs and the factors that may affect utility bills this winter, as well as information on how to reduce energy consumption and bills.
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Rubber Bladder Replacement
August 27, 2026
HG&E is replacing the pneumatic flashboard system (rubber bladders) on crest of the dam. The current rubber bladders were installed in the summer of 2001 and are nearing the end of their useful life.
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SmartHub App Update Required
June 18, 2026
We want to inform customers of an important update to the SmartHub mobile app that will affect how you make payments. If you use the mobile app, you must update to SmartHub version 26.3 to ensure uninterrupted access to payment functionality.