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Comments or questions about this website may be directed via email or contact us in writing at Holyoke Gas & Electric, Attention: Webmaster, 99 Suffolk Street, Holyoke, MA  01040 

This Policy is effective as of December 1, 2013.  It applies only to information collected via this website, and not to information collected offline.  By using this website, you consent to this Policy.  HG&E may opt to modify its Online Privacy Policy from time to time, at which point a modification date will be posted below.

Information Collected

Information is collected when you:

  • Utilize our online bill payment option
  • Fill out a form
  • Respond to a survey

Accordingly, you may be asked for personally identifiable information including, but not necessarily limited to your:

  • Name
  • Mailing Address
  • Email Address
  • Telephone Number
  • Account Information

You may, however, visit this site anonymously. 

How Information is Used

Information that we collect from you is used in the following ways:

  • To improve this website
  • To improve customer service
  • To process transactions
  • To administer a contest, promotion or survey
  • To enable you to participate in various programs that HG&E administers
  • To contact you about various HG&E initiatives that may be of interest.

Use of Cookies

This website uses cookies.  Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the sites or service provider’s systems to recognize your browser and capture and remember certain information.  HG&E uses cookies to understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction, so that we can offer better site experiences and tools in the future.

Disclosure to Outside Parties

HG&E does not sell, trade, lease or otherwise disclose your personally identifiable information to any outside party for commercial benefit without your prior written consent. Written consent may be obtained electronically, such as via email.   This does not include any trusted third party vendors who assist HG&E in operating this website, conducting business, or otherwise serving you. However, in these cases, we require that the third parties agree only to use such data for HG&E purposes and protect it under the same confidentiality and privacy standards as are applied to HG&E.

HG&E may also disclose your personally identifiable information when it believes that such disclosure is necessary to comply with the law, enforce site policies or protect the rights, property and safety of HG&E and/or others.

Non-personally identifiable information may be transmitted to other parties for marketing, advertising or other purposes.

Links to Other Websites

This website may contain links to other third party websites of interest. These third party websites may collect data or solicit personal information from you. HG&E does not control, and is not responsible for what third parties do in connection with their websites, or how they handle your personal information. Exercise caution and consult the privacy policies posted on each third party website for further information.

Copyright disclosure:
Copyright 2013©, Reproduction, distribution, republication, and/or retransmission of material contained within (website, presentation, newsletter, etc) is prohibited unless the prior written permission of HG&E has been obtained. You may contact HG&E to get permission by calling the phone number provided on the page.

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Contact Information

Email | (413) 536-9333