Register for SmartHub Today!

You can find your new account number on your new HG&E statement, which will be mailed to your residence or business after 9/8/2025.

Please contact us if you have any questions during normal business hours at (413) 536-9300, M-F, 8:30 am - 4:30 pm.

You may choose how you receive notifications from SmartHub (email or SMS) by updating your notifications preferences.

• Log in to your SmartHub account
• Click on "Settings"
• Click on “Notifications”
• Click Contacts Methods to add or change email address and phone numbers
• Enter verification code to activate
• Click on Manage Notifications to set up SMS and email alerts

You can save bank account and/or credit/debit card information for future one-time payments.

On the website:

• Click Settings
• Click on Stored Payment Accounts and follow instructions

On the app:

• Select Settings
• Select Stored Payment Accounts and follow instructions

Customers are responsible for ensuring their intended monthly payments have been credited on time — please make sure you allow enough time for your payments to process.

AutoPay allows you to pay your monthly bill through an automated draft from your bank account or credit card at no extra charge. By enrolling in AutoPay, you authorize us to withdraw funds from your selected account to pay your monthly bill on the due date.

How to sign up on the website:

• Click on Billing & Pay
• Click on Auto Pay Program
• Accept the Terms & Conditions
• Click Enroll and the follow instructions

How to sign up on the app:

• Select Bill & Pay
• Select Auto Pay Program and follow instructions

AutoPay allows you to enjoy the convenience of automating your account so you never miss a bill payment and keep your services up and running.

Save Time: You no longer have to manage all of your monthly bills manually.

Save Money: Stop paying for potential late fees or service interruptions when you don’t have to!

We recommend that you register for a SmartHub Account so you can manage AutoPay and your stored payment methods remotely. If you'd prefer not to register for SmartHub, you can complete the AutoPay enrollment form. Both options are linked below. 

RECOMMENDED: Register for SmartHub & Enroll in AutoPay   Register for AutoPay with No SmartHub Account  

No. It is provided as an option for your convenience. If you do not sign up for paperless billing in SmartHub, you will continue to receive a monthly bill in your mail.

When we upgraded our systems, those who were previously enrolled in paperless billing were not able to be carried over, so while we understand it’s inconvenient, we do appreciate your understanding of having to enroll again.

You can choose to participate in paperless billing, which sends bill statements to the email address on your account. You will no longer receive a copy of your bill in the mail.

Here’s how to change your preference to participate in paperless billing:

On the website:

• Click on Settings
• Click on Paperless Billing
• Choose your paperless preference

On the app:

• Select Settings
• Select Paperless Billing
• Choose your paperless preference

Paperless billing in SmartHub is the eco-friendly way to get instant access to your bill and declutter your life.

Save time: You no longer have to wait for your bill to arrive in the mail. You get instant access to your bill the minute it is published.

Declutter your desk: Cut down on the stack of paper invoices on your desk. You’ll feel more organized and be doing the planet a big favor!

Absolutely!

You deactivate paperless billing by simply visiting the paperless billing screen within the web portal or mobile app and moving the slider to the off position.

You can change preferences anytime from anywhere!

You can view your energy use on the website and app.

On the website:

• Click Usage
• Select Usage Explorer 

On the app:

• Select Usage from the navigation menu to view your energy use.

Yes. All critical information is encrypted in every transaction run and no personal information is stored on your phone or tablet.

Mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.

Both platforms are part of our online account management system for customers.

Both the web version and mobile app allow you to securely access account information, change your personal information, manage notifications, update stored payment methods, view bills and payment history, make payments, and report issues.

The free, secure mobile app is available to download and install on mobile devices and tablets.

No. You can take advantage of all the features of SmartHub or you can continue to pay your bill as you currently do.

HG&E offers a variety of convenient payment options!

The information you see in the app and on the website is shown in real-time.

However, if you keep your app or web version open for an extended time, you should refresh the page by selecting a new option in order to ensure the information is current.

Please know that throughout this communication process, we will never call or email you to ask for credit card numbers, bank account routing numbers or any other type of personal information.

If you do receive such communication from someone claiming to be an HG&E employee, please report it to us.

HG&E + SMARTHUB Customer Materials

Energy Insights Updates

Facebook Updates

Direct Mail: 

• The Power in your Hands - English
• The Power in your Hands - Spanish

Two-Factor Authentication (2FA) is an additional layer of security that requires not just a password, but also a second form of verification—like a code sent to your phone or email. This extra step ensures that only you can access your account, even if your password is compromised.

Why Enable Two-Factor Authentication?

• Enhanced Security: Protect your account from unauthorized access and potential fraud.
• Peace of Mind: Feel confident knowing your personal and financial information is secure.
• Simple Setup: It takes just a few minutes to add this powerful protection to your account.

 How to Enable Two-Factor Authentication on SmartHub

• Log In to SmartHub: Open the app or visit the website and sign in to your account.
• Go to Settings: Navigate to the Settings menu.
• Select Two-Factor Authentication: Locate the security settings and click “Two-Factor Authentication.”
• Enable 2FA: Follow the on-screen instructions to enable and set up your preferred verification method, such as receiving a text message or email code.