For over a century, Holyoke Gas & Electric (HG&E) has supplied innovative utility services to customers. HG&E is a municipally-owned utility company, which puts us in the unique position to make decisions based on the needs of the communities we serve, which include Holyoke and Southampton. Every day, your neighbors at HG&E work to make the quality of life for residents better and more affordable, while assisting in business growth and economic development. We are proud to be your neighbors.
About Holyoke Gas & Electric
Natural Gas
HG&E's Gas Division is responsible for the distribution of natural gas service to all customers. This involves installing and maintaining gas mains, services, and associated instrumentation in Holyoke and Southampton. The Division also operates and maintains a Liquefied Natural Gas (LNG) peaking system that allows the Department to vaporize LNG and inject the gas into the distribution system in order to meet peak demands, and services over 11,000 meters in Holyoke and Southampton. The Division also oversees the HG&E's dispatch and 24 hour service operations, which repairs and maintains gas and electric appliances for customers. HG&E receives its gas supply via a connection off of the Tennessee Gas Pipeline.
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Electric
The Electric Division is responsible for the generation, transmission, and distribution of all electric services for the Department. This Division also manages meter reading and maintenance functions for all electric and gas meters. Holyoke Gas & Electric serves approximately 18,000 electric customers and experiences a summer peak load of approximately 75 MW. HG&E serves its electric load through a combination of its own generation assets and the purchase of electricity from other providers. HG&E’s primary generation assets include the Hadley Falls Hydroelectric Generators, which produce 33MW at the Hadley Falls Dam on the Connecticut River. HG&E produces another 15 MW of power from smaller hydro units located throughout the Holyoke Canal System. HG&E holds a 40 year Federal Energy Regulatory Commission (FERC) license to own and operate the Dam and related assets. That license expires in 2038.
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Telecommunications
HG&E's fiber optic network offers business customers a communications solution that can grow with your business. In the future, almost all telecommunications services will employ fiber optics as the connection medium, it will be viable for years and decades to come. A fiber optic network connection from HG&E can offer your business, internet, wide-area networking, and phone services, with nearly limitless connection speed, reliability, and unbeatable local, 24-hour support.
Learn MoreFor additional information about HG&E, explore the links below or contact us!
Latest News
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What to Expect for Energy Prices This Winter
October 30, 2026
In an effort to help prepare for winter, HG&E wants to provide customers with an outlook on energy costs and the factors that may affect utility bills this winter, as well as information on how to reduce energy consumption and bills.
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Rubber Bladder Replacement
August 27, 2026
HG&E is replacing the pneumatic flashboard system (rubber bladders) on crest of the dam. The current rubber bladders were installed in the summer of 2001 and are nearing the end of their useful life.
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SmartHub App Update Required
June 18, 2026
We want to inform customers of an important update to the SmartHub mobile app that will affect how you make payments. If you use the mobile app, you must update to SmartHub version 26.3 to ensure uninterrupted access to payment functionality.