Holyoke Gas & Electric
99 Suffolk Street
Holyoke, MA 01040
Phone: (413) 536-9300
Customer Service Hours of Operation
Monday – Friday
8:30 am – 4:30 pm
*Closed for Massachusetts State Holidays, the Friday immediately following Thanksgiving, and closing at noon on Christmas Eve.
October 30, 2026
In an effort to help prepare for winter, HG&E wants to provide customers with an outlook on energy costs and the factors that may affect utility bills this winter, as well as information on how to reduce energy consumption and bills.
August 27, 2026
HG&E is replacing the pneumatic flashboard system (rubber bladders) on crest of the dam. The current rubber bladders were installed in the summer of 2001 and are nearing the end of their useful life.
June 18, 2026
We want to inform customers of an important update to the SmartHub mobile app that will affect how you make payments. If you use the mobile app, you must update to SmartHub version 26.3 to ensure uninterrupted access to payment functionality.