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12.03.21: Leading the Way to A Carbon-Free Future

The first in an occasional newsletter to inform community stakeholders about HG&E’s ongoing leadership in producing innovative energy solutions.

12.02.21: HG&E 15% Holiday Discount & Fuel Assistance Opportunities

Last month, Holyoke Gas & Electric's Commission approved an extra 15% prompt payment discount on energy services billed during the December cycle. Traditionally, the holiday discount is 10%, but the Commission voted on a one-time increase to 15% as a way to thank HG&E customers for their loyalty and support throughout the pandemic.

11.08.21: Convenient 24/7 Payments with HG&E’s NEW Bilingual Drive Thru Kiosk

HG&E is excited to announce a new self-service payment kiosk which is located behind the main office! With a simple click, the kiosk will offer detailed instructions in both Spanish and English.

11.08.21: HG&E Recognized as Smart Energy Provider

In partnership with Holyoke Gas & Electric (HG&E), Citizens Energy Corporation flipped the switch on The Martin J. Dunn Energy Center this summer. Located on Water Street across from HG&E’s North Canal Substation, the Energy Center consists of a 4.9 megawatt (10 megawatt-hour) Battery Energy Storage System (BESS). The system is the most recent addition to HG&E’s strategic peak shaving program and will help keep utility rates stable, protecting customers from the potential volatility of energy markets.

11.01.21: What to Expect this Winter | Natural Gas

With a significant increase in the cost of natural gas, driven by escalated global demand and shortages in U.S. supply, we are asking customers to prepare for higher-than-normal gas bills this winter. During the pandemic, the price of natural gas hit a 10-year low and recently, the market price doubled compared to last winter. This market shift will impact natural gas rates.

09.17.21: CELEBRATE PUBLIC POWER & PUBLIC NATURAL GAS

Holyoke Gas and Electric (HG&E) is inviting the local community to celebrate Public Power & Natural Gas Week on October 6 from 4 – 6 PM at Veterans Park. This free event will feature a little something for the entire family!

09.01.21: Engineering the Future

Connected by friendships, sports, academics, and community, the 2021 recipients of the Cornelius J. Moriarty, Jr. Scholarship for Cadet Engineers made their way through a global pandemic and persevered, graduating high school with high honors. Maeve Norton, Marcel Guzik, and Colin Boyle brought their hope for the future and excitement for engineering into HG&E this summer, and we cannot wait to see what the future holds for these talented young Holyoke residents.

07.30.21: The Martin J. Dunn Energy Center

In partnership with Holyoke Gas & Electric (HG&E), Citizens Energy Corporation flipped the switch on The Martin J. Dunn Energy Center this summer. Located on Water Street across from HG&E’s North Canal Substation, the Energy Center consists of a 4.9 megawatt (10 megawatt-hour) Battery Energy Storage System (BESS). The system is the most recent addition to HG&E’s strategic peak shaving program and will help keep utility rates stable, protecting customers from the potential volatility of energy markets.

04.21.21: HG&E Earns National Clean Energy Future Recognition

Holyoke Gas & Electric (HG&E) has been recognized as one of a handful of utilities nationwide for its leadership in transforming to a carbon-free energy system by the Smart Electric Power Alliance (SEPA) and is on the 2021 Utility Transformation Leaderboard.

03.08.21: Customer Notice: Gas Meters Inspections & Walking Surveys

This spring, HG&E uniformed personnel may be in your neighborhood completing meter inspections and replacements. In order to comply with state regulations, HG&E must inspect your gas meter at least once every three years and replace your gas meter every seven years. If a gas meter is due to be replaced, HG&E will notify the property owner.

01.14.21: Winter Gas Safety Tips

This spring, HG&E uniformed personnel may be in your neighborhood completing meter inspections and replacements. In order to comply with state regulations, HG&E must inspect your gas meter at least once every three years and replace your gas meter every seven years. If a gas meter is due to be replaced, HG&E will notify the property owner.

01.11.21: What to Expect in 2021

In order to keep pace with the rising cost of service, HG&E recently adjusted several electric and natural gas rates. These adjustments will increase the cost for residential natural gas customers by an average of $3.98 per month (3%) and increase the cost for residential electric customers by an average of $1.86 per month (2.8%). Electric residential customers will have an additional average increase of $1.52 per month (2.2%) beginning in April, in order to manage rising peak demand costs.

12.30.20: Keeping In Touch During the Pandemic

The health and safety of our customers and employees is HG&E's top priority. Our team is actively monitoring the rapidly evolving situation with COVID-19 (coronavirus) and following guidance from local, state, and federal agencies. We have many convenient options for keeping in touch with customers during this time.

12.09.20: HG&E 10% Holiday Discount & Fuel Assistance Opportunities

The Holyoke Gas & Electric Commission has granted an extra 10% prompt payment discount on energy services billed during the December billing cycle. In addition, HG&E has a variety of resources that can assist customers who are facing financial hardship, including payment plans, energy efficiency programs, and connections to fuel assistance programs.

12.07.20: Heating & Payment Assistance Update

The health and safety of our customers and employees is HG&E's top priority. Our team is actively monitoring the rapidly evolving situation with COVID-19 (coronavirus) and following guidance from local, state, and federal agencies. Although it’s been a difficult decision, we have decided to close our Main Office at 99 Suffolk Street, out of an abundance of caution.

12.01.20: New & Improved Online Customer Account Options

Constantly looking to safely and efficiently enhance your customer experience, HG&E rolled out a new online payment portal this month! Since your security is extremely important, all customers who utilize automatic payment, paperless billing, or any other remote payment option must sign up for a new account.

10.09.20: AutoPay Notice

Constantly looking to enhance your customer experience, safely and efficiently, HG&E will be offering customers additional online bill payment options on December 1. All customers who are currently using automatic payment, paperless billing, or any other remote payment option must sign up for a new account after December 1 if you would like to continue utilizing those services.

10.05.20: Celebrate Public Power & Natural Gas Week

Holyoke Gas & Electric (HG&E) is celebrating Public Power & Natural Gas Week, October 5-9, along with thousands of community-owned utilities throughout the country, collectively providing electricity and natural gas services to millions of Americans. This annual nationwide event will be different this year, as we cannot celebrate in person, but HG&E hopes to build awareness about the value of having a community-owned utility in Holyoke.

10.01.20: Simple Ways to Engage Kids in Energy Conservation

Back to school excitement is much different in 2020. With distance learning, remote work, and growing “plug load,” customers who have spent most of their time at home over the last several months are seeing increases in utility bills throughout the country. Managing energy costs is something the whole family can get involved in, and it can be fun!

09.07.20: Engineering the Future: Meet HG&E’s 2020 Cadet Engineers

Every summer, HG&E welcomes eager high school graduates as they kick off their pre-college summer internship with the Cadet Engineering program. The historic summer of 2020 was a little different. Benjamin (Ben) Richter and John (Jack) Shea, 2020 recipients of HG&E's Cornelius J. Moriarty, Jr. Scholarship for Cadet Engineers, are entering their college careers during a global pandemic, and so they entered the workforce this summer under some unusual circumstances – faces covered by masks, social distancing requirements with their colleagues, and mandates to perform some of their work related duties remotely.

05.06.20: HG&E Recognized for Operational Excellence by APGA

The American Public Gas Association (APGA) presented Holyoke Gas & Electric (HG&E) with the prestigious APGA System Operational Achievement Recognition (SOAR) for excellence in operating its natural gas utility. Public natural gas systems, like HG&E, are entrusted by their customers to deliver clean and affordable natural gas through a safe and reliable distribution pipeline system. To accomplish this mission, a forward thinking natural gas utility constantly strives to improve its operating capabilities, overcome challenges and adapt to its changing environment.

04.29.20: Heat Pump Rebates & Incentives

HG&E’s Residential Energy Conservation Program: Mini splits, ducted and ductless, are eligible for HG&E’s Energy Conservation Program. For a single family home, this program provides up to $5,000 in financial assistance at 0% interest for the implementation of energy efficient measures.

04.27.20: Updated Rules & Regulations

HG&E recently updated its Rules & Regulations for utility service, reflecting HG&E's commitment to our customers and evolving utility operations.

04.24.20: Virtual Energy Audit

In response to the COVID-19 pandemic and in compliance with related federal, state, and local guidelines, HG&E has suspended all in-person home energy audits and is now offering customers the opportunity to participate in a free virtual audit. This new service is being offered in partnership with MMWEC’s Home Energy Loss Prevention Services (HELPS) program. Home energy audits are a great way for homeowners to learn about their energy use and find ways to save money by reducing their energy consumption. 

03.17.20: COVID-19 (Coronavirus) Update

The health and safety of our customers and employees is HG&E's top priority. Our team is actively monitoring the rapidly evolving situation with COVID-19 (coronavirus) and following guidance from local, state, and federal agencies. Although it’s been a difficult decision, we have decided to close our Main Office at 99 Suffolk Street, out of an abundance of caution.

03.17.20: COVID-19 (Coronavirus) Update - Office Closed to Public

The health and safety of our customers and employees is HG&E's top priority. Our team is actively monitoring the rapidly evolving situation with COVID-19 (coronavirus) and following guidance from local, state, and federal agencies. Although it’s been a difficult decision, we have decided to close our Main Office at 99 Suffolk Street, out of an abundance of caution.

02.24.20: Important Customer Notice - Gas Meters

This spring, HG&E uniformed personnel may be in your neighborhood completing meter inspections and replacements. In order to comply with state regulations, HG&E must inspect your gas meter at least once every three years and replace your gas meter every seven years. If a gas meter is due to be replaced, HG&E will notify the property owner.

02.06.20: What to Expect in 2020

In order to keep pace with the rising cost of delivering service, HG&E recently adjusted several electric and natural gas rates. These adjustments will increase the cost for residential gas customers by an average of $3.57 per month (2.79%) and increase the cost for residential electric customer by an average of $1.65 per month (2.51%).

12.02.19: Customers to receive 10% holiday discount

Per a vote by Holyoke Gas & Electric Commission, HG&E customers will receive an additional 10% prompt payment discount on energy services billed during the December billing cycle. This discount applies to commercial and residential gas and electricity customers who are not already participating in an economic development discount program.

11.11.19: HG&E Receives Smart Energy Award

Holyoke Gas & Electric (HG&E) has earned a Smart Energy Provider (SEP) designation from the American Public Power Association for demonstrating commitment to and proficiency in energy efficiency, distributed generation, and environmental initiatives that support a goal of providing low-cost, quality, safe, and reliable electric service. Chris Van Dokkumburg, Planning Analyst at Holland Board of Public Works and Chair of the Energy Services Committee, in Michigan presented the designations on October 29 during the Association's annual Customer Connections Conference held in New Orleans, Louisiana.

10.07.19: It's Public Power & Natural Gas Week!

HG&E is a municipal utility, which means that we are owned by the community we serve – Holyoke. Unlike private utilities, we do not answer to shareholders thousands of miles away. Instead, we answer to you, our ratepayer.

10.06.19: Fiber-to-the-Home

On the November 5 ballot, Holyoke voters will be asked to answer a non-binding public opinion advisory question that reads: “Should the Holyoke Gas and Electric conduct a feasibility study on a gradual rollout of fiber optic internet for residents of the City to purchase, and the findings be presented at a City Council meeting by April 2022 or sooner?”

09.04.19: Engineering the Future: Meet HG&E’s 2019 Cadet Engineers

Looking back on the moments that define them, 2019 Cadet Engineers Rachael Shannon and Ian Beauregard spoke about education and family as the greatest influences in their lives. Rachel and Ian are the 2019 recipients of HG&E's Cornelius J. Moriarty, Jr. Scholarship for Cadet Engineers.

06.28.19: Free Gas Heating System Check-Up

HG&E will get your heating system geared up for the season ahead with a FREE winter check-up.

06.04.19: Customer Satisfaction Survey - 2019

HG&E will be conducting a satisfaction survey the week of June 10! Randomly selected customers will be called and asked specific questions about their utility services.

01.28.19: Natural Gas Service Notice

As of January 2019, HG&E is unable to accommodate new natural gas service requests due to the lack of natural gas availability in the region. Customers can make improvements to their existing gas service (i.e. replace a gas furnace, gas stove, or gas hot water heater), so long as the load profile does not increase and the service was active as of December 31, 2018. HG&E may be able to accommodate certain commercial and industrial requests; depending on the specific load profile, and the ability for those new customers to utilize dual fuel during peak periods, on HG&E's interruptible rate.

12.21.18: Ashley Reservoir Maintenance – Temporary Maintenance Notice

Due to required transmission line maintenance, a portion of the Ashley Reservoir walking path will be inaccessible during the hours of 7AM-3PM from January 2nd through approximately February 2nd (excluding weekends and holidays). During this period of time, HG&E will be performing critical maintenance along transmission lines in the area. In order to ensure public safety, access will be prohibited within the work zone while work is being performed.

12.03.18: Customers to receive 10% holiday discount

Per a vote by Holyoke Gas & Electric Commission, HG&E customers will receive an additional 10% prompt payment discount on energy services billed during the December billing cycle. This discount applies to commercial and residential gas and electricity customers who are not already participating in an economic development discount program.

11.01.18: Clean Energy Day: Educating Holyoke's Future Leaders

Clean Energy Day kicked off with lots of excitement from 120 fourth and fifth grade students from Lt. Clayre Sullivan School (Sullivan School), as they filed off the buses and into a large tent located at HG&E's Hadley Station. With sweeping views of the Holyoke Dam behind them, Sullivan School Principal John Breish, HG&E Manager James Lavelle, and MassCEC CEO Stephen Pike welcomed the students to Clean Energy Day!

10.03.18: The Future is Bright for Energy Storage

HG&E Hosts the Largest Energy Storage System in Massachusetts

09.06.18: Engineering the Future: Meet HG&E’s 2018 Cadet Engineers

Holyoke High School graduates Antoine Rodriguez and Joseph Cavanaugh spent this summer preparing for college a little differently than some of their peers. In the office by 7 am, these aspiring engineers spent many hours shadowing HG&E staff, learning the utility business, and absorbing information that will help them succeed in college and in their careers. Rodriguez and Cavanaugh are the 2018 recipients of HG&E's Cornelius J. Moriarty, Jr. Scholarship for Cadet Engineers.

08.01.18: Celebrate Public Power Week with a Free LED Light Bulb - 2018

HG&E is a municipal utility, which means that we are owned by the community we serve – Holyoke. Unlike private utilities, we do not answer to shareholders thousands of miles away. Instead, we answer to you, our ratepayer.

08.01.18: Celebrate Public Power & Natural Gas Week with a Free LED Light Bulb - 2019

HG&E is a municipal utility, which means that we are owned by the community we serve – Holyoke. Unlike private utilities, we do not answer to shareholders thousands of miles away. Instead, we answer to you, our ratepayer.

06.12.18: Free Gas Heating System Check-Up

HG&E will get your heating system geared up for the season ahead with a winter check-up.

05.04.18: Excellence in Reliability 2018

Holyoke Gas & Electric (HG&E) has earned the highest Reliable Public Power Provider (RP3)® designation from the American Public Power Association (APPA) for providing reliable and safe electric service.

02.02.18: Keeping Warm in Record Cold

As 2018 kicked off with an extended period of frigid weather, HG&E saw record-setting gas usage among customers. When temperatures outside drop, heating systems work harder and longer to keep your home warm. With higher usage, comes higher bills, and that can be a challenge for customers this time of year.

01.03.18: Part Two: Understanding your Electric Bill

In the December 2017 edition of Energy Insights, we described various components of your residential electric bill and significant increases in both capacity and transmission costs, which are outside of HG&E's direct control. In order to keep pace with these costs, HG&E must increase rates by approximately 4.5% this month (less than $3/month for the average residential customer). In this edition, we would like to describe some of the progressive measures that HG&E has taken to protect customers from the full impact of these rising costs, and prevent an even larger increase.

12.04.17: Part One: Understanding your Electric Bill

Electricity is available when you turn on a light, plug in the refrigerator, or power on the television, but this simple convenience has a complex story. On a very basic level, electricity is produced by generators, transported by high voltage transmission lines, scaled down into the local distribution system, and finally arrives at your home.

10.03.17: Largest Utility-Scale Energy Storage Installation in Massachusetts

3 MW/6 MWh energy storage system to be installed at Mt. Tom Solar, adjacent to former coal plant; benefits include lower utility capacity costs/demand charges, reduced stress on electric grid, and optimization of solar energy

09.13.17: New Gas Service Application Freeze - 9/29/17

With winter approaching fast,HG&E is issuing a freeze on new gas service applications starting Friday, September 29, 2017.

09.01.17: Engineering the Future: Meet HG&E’s 2017 Cadet Engineer, Rebecca Shannon

Strong skills in math and science are an important foundation for a career in engineering; and that is exactly what HG&E's 2017 Cadet Engineering Scholarship recipient has. Meet Rebecca Shannon, a lifelong resident of Holyoke with a passion for her community and its deep roots in engineering.

08.09.17: Celebrate Public Power Week with a Free LED Light Bulb

HG&E is a municipal utility, which means that we are owned by the community we serve – Holyoke. Unlike private utilities, we do not answer to shareholders thousands of miles away. Instead, we answer to you, our ratepayer.

06.23.17: Free Gas Heating System Check-Up

HG&E will get your heating system geared up for the season ahead with a winter check-up.

05.19.17: Excellence in Reliability 2017

As a mark of its dedication to innovation and commitment to exemplary service, HG&E is a recipient of the prestigious RP3 Diamond designation from the American Public Power Association.

12.02.16: Customers to receive 10% holiday discount from HG&E

Per a vote by Holyoke Gas & Electric Commission, HG&E customers will receive an additional 10% prompt payment discount on energy services billed during the December billing cycle. This discount applies to commercial and residential gas and electricity customers who are not already participating in an economic development discount program.

10.04.16: Gas Service Application Freeze October 12, 2016

With winter approaching fast and a current backlog of new service applications, the gas division is issuing a freeze on new gas service applications starting Wednesday, October 12, 2016. Though best efforts will be made to accommodate the customer, any application received on or after October 12th will not be guaranteed installation in 2016.

09.01.16: Engineering the Future: Meet HG&E’s 2016 Cadet Engineer, Alex Glanville

Meet Alex Glanville, HG&E's 2016 Cadet Engineer Scholarship recipient and recent high school graduate. Although Alex has yet to begin his freshman year at college, he's already taking steps towards building a successful career, filling his resume with valuable experiences.

09.01.16: HG&E Around Holyoke: Serviceman Gavin O'Hara

A long way from his childhood home in Ballaghaderreen, Ireland, Gavin O'Hara moved to the United States in 2000. After working in a few different industries in Western Massachusetts, Gavin began a plumbing apprenticeship, which would lead him to a career at HG&E.

05.04.16: Keeping the Lights On: HG&E AWARDED FOR EXCEPTIONAL SYSTEM RELIABILITY

Holyoke Gas & Electric (HG&E) has received national recognition for achieving exceptional electric reliability in 2015. The recognition comes from the American Public Power Association (APPA)—a trade group in Washington, D.C., that represents more than 2,000 not-for-profit, community-owned electric utilities such as HG&E.

03.15.16: HG&E’s Customer Survey is Coming This Spring

HG&E will be conducting a customer survey this spring! Customers will be called and asked pecific questions about our services. The calls will come from GreatBlue Research’s call center in Connecticut using an 860 area code – not a tollfree number.

12.17.15: Check Your Vents & Stay Safe this Winter

HG&E and Northeast Gas Association would like to remind you that the accumulation of snow and ice on meters, regulators, and other aboveground pipe components may create a safety hazard and increases the risk of carbon monoxide (CO) build up in your home or business.

12.01.15: Protect your family from the dangers of Carbon Monoxide

Whether you heat your home with oil, natural gas, propane, coal or wood, your heating system can produce carbon monoxide (CO) if it is not working properly, or if it is inadequately vented.

11.02.15: Commercial Rooftop Solar Lands in Holyoke

"Holyoke Gas & Electric (HG&E) is excited to have its first commercial utility-scale roof-top solar installation in the City," said Brian C. Beauregard, Superintendent of HG&E's Electric Division. "We have been pushing for roof-top installations as Holyoke has an abundance of commercial and industrial building roof space that could be utilized for solar.”

08.26.15: Engineering the Future: HG&E's Cadet Engineers

The Cornelius J. Moriarty, Jr. Scholarship for Cadet Engineers is open to City of Holyoke residents who are graduating from a duly accredited senior secondary school and have been accepted into an accredited engineering program. For additional application criteria, please contact Holyoke Gas & Electric Manager's office at (413) 536-9313.

07.31.15: Celebrate Public Power Week with a Free LED Light Bulb

HG&E is a municipal utility, which means that we are owned by the community we serve – Holyoke. Unlike private utilities, we do not answer to shareholders thousands of miles away. Instead, we answer to you, our ratepayer.

07.01.15: Save with a Digital Thermostat

Studies show that turning back your thermostat from 72º to 62º each night can save you 10% on your winter heating bills. If you set back the temperature while you're at work, savings can climb to 15%.

05.29.15: HG&E Receives National Reliability Award

As a mark of dedication to its innovation and commitment to exemplary service, HG&E has recently received the prestigious Diamond RP3 designation from the American Public Power Association.

02.18.15: Record Cold Temperatures Cause Increase in Consumption

It’s been a frigid start to 2015, with record cold temperatures in January and February. Due to increased consumption during these cold winter months, customers throughout New England are experiencing higher heating bills.

02.11.15: HG&E's Tim Judd Receives the Good Samaritan Award

On October 9, 2014, Linda Calderiso, Northeast Public Power Association (NEPPA) trainer, and Courtney Crouse, NEPPA Communications Manager, travelled to the Holyoke Gas & Electric (HG&E) to present an important award to one of its employees, Tim Judd. The MEDIC First Aid Good Samaritan Award recognizes a member of the community who responds in a medical emergency situation with extraordinary action to provide life-sustaining care. Judd, a utility systems operator, has been with HG&E for 27 years.

01.26.15: Winter Strom Information - Check Your Vents

HG&E and Northeast Gas Association (NGA) would like to remind you that the accumulation of snow and ice on meters, regulators, and other aboveground pipe components may create a safety hazard and increases the risk of carbon monoxide (CO) build up in your home or business.

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