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HG&E + SMARTHUB 

Our SmartHub mobile app and web portal puts the power in your hands, keeping you informed while offering tools that will help you save time and money on your utility bills. Please note, you will need your new account number to register. Your new account number can be found on your new statement, which will be issued and mailed after 9/8/25. If you had an active email address associated with your previous online account, we also sent you a registration email. See payment and registration links below.

Register for SmartHub      SmartHub Login      One-Time Payment      SmartHub Tools & FAQs

We really appreciate your patience as we make this important transition. Our customer service team is here to help! Contact us at (413) 536-9300 during normal business hours (M-F, 8:30 am to 4:30 pm) or contact us!

 

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Welcome to
Holyoke Gas & Electric

HG&E's Mission is to provide competitive rates, innovative and sustainable energy solutions, reliable service, and excellent customer care.

HG&E is a municipally-owned utility company, which puts us in the unique position to make decisions based on the needs of the communities we serve, which include Holyoke and Southampton. 

Every day, your neighbors at HG&E work to make the quality of life for residents better and more affordable, while assisting in business growth and economic development.  We are proud to be your neighbors!

Learn More About HG&E
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Storekeeper with a hardhat and clip board.

What We Have to Offer

Safety Education

You are never too young or too old to learn about energy usage and the environment. With this in mind, HG&E has developed educational programs to benefit the whole community.

Construction Updates

Holyoke Gas & Electric is consistently making improvements to the current utility infrastructure and, as the city grows, building new services. In an effort to make the community aware of HG&E's construction activities, we will provide construction and dig safe updates.

Fiber Internet

Each day tens of thousands of computers connect to the HGE.net network for internet access. Through our advanced communications network, we provide reliable, affordable, internet and voice services to businesses. Learn more about commercial fiber service and HG&E's Fiber-to-the-Home feasibility study.

Outage Center

HG&E's Outage Center provides general information regarding the overall electric outage level within our territory. The information displayed provides a snapshot of known outages. You can also find tips that will help you and your family prepare for an unexpected electric outage.

The Fishway

Each spring when the shadbush blooms, American Shad, Sea Lamprey, Atlantic Salmon and other anadromous fish swim up the Connecticut River as they begin their annual spring migration. The fishlift at HG&E’s Robert E. Barrett Fishway helps migrating fish over the dam.

Local, Public Power

HG&E is a municipal utility, which means that we are not-for-profit and owned by the community we serve. Unlike private utilities, we do not answer to shareholders thousands of miles away. Instead, we answer to you, our ratepayer.

Need help with something else? Reach out to us!

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