Notification

Important Pandemic & Relief Notices: HG&E offices remain closed to the public but we hope to keep in touch by phone and various online options! If you are unable to complete a request online or over the phone and would like to visit the office, please call Customer Service to make an appointment, (413) 536-9300. Please see the latest update related to pandemic operations

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What to Expect in 2021

January 11, 2021:
HG&E is committed to providing competitive rates, reliable service, innovative and sustainable energy solutions, and excellent customer care. As a municipal utility, we have the ability to make decisions based on the needs of our ratepayers and the community, but we must comply with federal and state regulations and mandates. While many expenses fall outside our direct control, HG&E is committed to managing costs in the most efficient and sustainable ways, while maintaining safe and reliable service for customers.

In order to keep pace with the rising cost of service, HG&E recently adjusted several electric and natural gas rates. These adjustments will increase the cost for residential natural gas customers by an average of $3.98 per month (3%) and increase the cost for residential electric customers by an average of $1.86 per month (2.8%). Electric residential customers will have an additional average increase of $1.52 per month (2.2%) beginning in April, in order to manage rising peak demand costs.

Even with these increases, HG&E will continue to offer customers the lowest utility rates in the region. Please contact us if you have any questions. For more information visit our rate information.

We understand the pandemic has created financial hardship for many customers and HG&E is here to help. Please contact Customer Service at (413) 536-9300 to discuss payment plans, energy payment assistance, or opportunities to keep your bills low through efficiency.
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Email | (413) 536-9300