Important Pandemic & Relief Notices

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Heating & Payment Assistance Update

December 07, 2020:

The pandemic has created significant hardship for many customers and we are here to help. Please contact HG&E's Customer Service Team at (413) 536-9300 to discuss payment plan options. Additionally, we want to let customers know that there is assistance available through the community organizations listed below.

Valley Opportunity Council (VOC) | (413) 552-1548 
VOC’s Fuel Assistance Program, LIHEAP, serves households throughout Hampden County. Spanish Translation Available.

NEW! Due to the pandemic, VOC has made it easy to apply remotely. Call (413) 552-1548 to apply today and documents can be emailed to

You will need to prepare the following documents:

  • Photo ID (over 18)
  • Birth certificates, including children
  • Social security card (all residents)
  • Owner will need housing expenses (mortgage, property taxes, insurance and water/sewer)
  • Renter will need a copy of their lease or rental and rental assistance, if applicable
  • Gross income, including wages, SSA, SSI, SSP, rental income, child support or unemployment
  • Interest/dividends
  • Self employed individuals will need a copy of their tax return or tax transcripts

Springfield Partners for Community Action | (413) 263-6500
Administers federally-funded Weatherization Assistance Program (WAP). Spanish Translation Available.

Distrigas / Citizens Energy | (877) 563-4645
Provides up to $150 per heating season to natural gas customers who have exhausted their fuel assistance benefits, or those who are ineligible to receive federal fuel assistance. Spanish Translation Available

Council of Churches of Greater Springfield / Emergency Fuel Fund | (413) 733-2149 
Provides financial support to individuals and families to help them purchase heating fuel during the winter months. Funds are limited. Priority is given to senior citizens, first-time callers, and families with young children.

Salvation Army Good Neighbor Energy Fund | (800) 262-1320
Provides up to $275 per heating season to needy families who otherwise don't qualify for fuel assistance programs and generally receive 60%-80% of the State Median Income Level.

Additional Helpful Contacts

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Contact Information

Customer Service
Email | (413) 536-9300