Notification

The health and safety of our customers and employees is HG&E's top priority. As your utility provider, we understand the importance of ensuring the continuity of critical utility services and meeting the needs of our customers. While HG&E offices remain closed to the public, we hope to keep in touch by phone and various online options! Please see the latest update related to pandemic operations

More Links
EmailPrint
Info for: ResidentialCommercialEducationCommunityContractorsEconomic Development

Virtual Energy Audit

April 24, 2020:

In response to the COVID-19 pandemic and in compliance with related federal, state, and local guidelines, HG&E has suspended all in-person home energy audits and is now offering customers the opportunity to participate in a free virtual audit. This new service is being offered in partnership with MMWEC’s Home Energy Loss Prevention Services (HELPS) program. Home energy audits are a great way for homeowners to learn about their energy use and find ways to save money by reducing their energy consumption. 

How it works
After an HG&E customer requests a home energy audit, an auditor will reach out to determine if the customer is eligible for a virtual audit. Eligibility will be determined by a series of screening questions, related to the following:

  • Interest in virtual audit
  • Access to technology
  • Comfort with digital applications
  • Ability to navigate specific areas in the home

If a customer completes the screening questions and is interested in moving forward, the auditor will set up a convenient time and accessible digital medium, in order to capture the necessary information about the home. Following the audit, customers will receive a detailed report outlining potential energy saving opportunities.

If a customer is not interested in, or eligible for, the virtual audit, they will still be able to schedule an in-person audit when COVID-19 restrictions have been lifted and traditional audits resume.

Audit Requirement for Assistance and Rebate Programs
As part of HG&E’s Residential Energy Conservation Program, as well as the rebate program, an audit may be required. For customers who are not capable of, or opt not to receive a virtual energy audit, HG&E will ask that they simply state their reason when submitting a completed application. HG&E will follow up with these customers to obtain sufficient information regarding the equipment installation and/or conservation measures taken, which will allow the audit requirement to be waived.

To schedule a free virtual energy audit, please call the HELPS program hotline at (888) 333-7525. If you have any questions, please contact HG&E customer service at (413) 536-9300 or email at customer_accounts@hged.com.

 

Back to Top

News

View or Pay Your BillView or Pay Your Bill
Outage CenterOutage Center

Contact Information

Customer Service
Email | (413) 536-9300