The health and safety of our customers and employees is HG&E's top priority. As your utility provider, we understand the importance of ensuring the continuity of critical utility services and meeting the needs of our customers. While HG&E offices remain closed to the public, we hope to keep in touch by phone and various online options! Please see the latest update related to pandemic operations

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Updated Rules & Regulations

April 27, 2020:

HG&E recently updated the Rules & Regulations for utility service, reflecting our commitment to customers and evolving utility operations.

You are invited to read through the updated document in its entirety, but some of the highlights include:

  • Updated application for service (start, stop, move, upgrade) to reflect online options
  • Modified natural gas service terms to include moratorium nomenclature
  • Provided potential circumstances for discontinued service
  • Clarified residential and commercial deposit structure
  • Revised service and meter management terms, specifically related to landlords and tenants, including terms for automatic transfer into landlord's name, remote access to meters, and meter location for new service

In addition, we took steps to make the document more comprehensive and answered several frequently asked questions from customers. While no further action is required by you, we wanted to make you aware of the updates that may relate to your utility service. These Rules & Regulations (Mass. DPU 216 G/E) went into effect on April 27, 2020.

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