Notification

Important Pandemic & Relief Notices: HG&E offices remain closed to the public but we hope to keep in touch by phone and various online options! If you are unable to complete a request online or over the phone and would like to visit the office, please call Customer Service to make an appointment, (413) 536-9300. Please see the latest update related to pandemic operations

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New & Improved Online Customer Account Options

December 01, 2020:
Constantly looking to safely and efficiently enhance your customer experience, HG&E rolled out a new online payment portal this month! Since your security is extremely important, all customers who utilize automatic payment, paperless billing, or any other remote payment option must sign up for a new account.

Features include: CustomerPortal1220.JPG
  • New payment options including PayPal, Venmo, American Express, and more!
  • Improved user experience
  • Pay Now feature for quick transactions
  • Wallet for securely saving payment types
  • Paperless option with email reminders
  • Schedule payments from your bank account or credit card
  • Payment history and historic statements
Your HG&E Customer Service team is here to make the process as easy as possible for you! Please contact us during normal business hours (M-F, 8:30 am-4:30 pm) if you have any questions, (413) 536-9300 or customer_accounts@hged.com.

ACTION REQUIRED FOR AUTO PAY CUSTOMERS: If you were previously enrolled in auto pay, HG&E cannot transfer your information to the new system so you must re-enroll. Please visit hged.com/autopay and sign up for a new account today!
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Customer Service
Email | (413) 536-9300