Constantly looking to safely and efficiently enhance your customer experience, HG&E rolled out a new online payment portal
this month! Since your security is extremely important, all customers who utilize automatic payment, paperless billing, or any other remote payment option must sign up for a new account.
- New payment options including PayPal, Venmo, American Express, and more!
- Improved user experience
- Pay Now feature for quick transactions
- Wallet for securely saving payment types
- Paperless option with email reminders
- Schedule payments from your bank account or credit card
- Payment history and historic statements
Your HG&E Customer Service team is here to make the process as easy as possible for you! Please contact us during normal business hours (M-F, 8:30 am-4:30 pm) if you have any questions, (413) 536-9300
. ACTION REQUIRED FOR AUTO PAY CUSTOMERS:
If you were previously enrolled in auto pay, HG&E cannot transfer your information to the new system so you must re-enroll. Please visit hged.com/autopay and sign up for a new account today!