Constantly looking to safely and efficiently enhance your customer experience, HG&E rolled out a new online payment portal this month! Since your security is extremely important, all customers who utilize automatic payment, paperless billing, or any other remote payment option must sign up for a new account.

Features include: 

• New payment options including PayPal, Venmo, American Express, and more!
• Improved user experience
• Pay Now feature for quick transactions
• Wallet for securely saving payment types
• Paperless option with email reminders
• Schedule payments from your bank account or credit card
• Payment history and historic statements

Your HG&E Customer Service team is here to make the process as easy as possible for you! Please contact us during normal business hours (M-F, 8:30 am-4:30 pm) if you have any questions, (413) 536-9300 or customer_accounts@hged.com.

ACTION REQUIRED FOR AUTO PAY CUSTOMERS: If you were previously enrolled in auto pay, HG&E cannot transfer your information to the new system so you must re-enroll. Please visit hged.com/autopay and sign up for a new account today!