The health and safety of our customers and employees is HG&E's top priority. As your utility provider, we understand the importance of ensuring the continuity of critical utility services and meeting the needs of our customers. While HG&E offices remain closed to the public, we hope to keep in touch by phone and various online options! Please see the latest update related to pandemic operations

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Important Customer Notice - Gas Meters

February 24, 2020:
This spring, HG&E uniformed personnel may be in your neighborhood completing meter inspections and replacements. In order to comply with state regulations, HG&E must inspect your gas meter at least once every three years and replace your gas meter every seven years. If a gas meter is due to be replaced, HG&E will notify the property owner.

As a part of HG&E’s meter replacement process, we must temporarily interrupt your home’s natural gas service. If located outside, the meter may be replaced while you are not home. Following the meter change, HG&E requires your presence to relight natural gas fired equipment.

If you arrive home and find that your gas service is non-operational, we ask that you contact the service department, 24 hours a day, at (413) 536-9300 (option 1). Following a meter change, HG&E will promptly dispatch a technician to restore your homes natural gas service at no cost to you.

If you have any questions, please contact HG&E at (413) 536-9300. Thank you for your patience and cooperation!
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