The health and safety of our customers and employees is HG&E's top priority. Our team is actively monitoring the situation with COVID-19 (coronavirus) and following guidance from local, state, and federal agencies. As your utility provider, we understand the importance of ensuring the continuity of critical utility services and meeting the needs of our customers. We miss seeing you and hope we can keep in touch!
As we strive to provide customers with the highest level of customer service and support, HG&E has continued several relief efforts related to utility services.
Remote Service Options
We have several convenient channels, which do not require a physical visit to HG&E’s Main Office, including:
If you'd like to visit to HG&E's Main Office, our drive thru is open! If you are unable to complete a request online, via the drive thru or over the phone and would like to visit the office, please call Customer Service to make an appointment, (413) 536-9300.
Conservation can Save Energy & Money
HG&E dedicates energy efficiency funds to support the local economy. These efforts will not only assist in economic recovery, but they will also support local carbon reduction efforts. The best part - energy efficiency improvements can help you lower your utility bills!
HG&E has taken several important precautions to ensure continuity of service, including:
HG&E is fully prepared to respond to any emergency situations and has sufficient staff on hand to administer customer requests. HG&E employees are prepared to be responsive to emails and phone calls.
As always, HG&E appreciates the trust you place in us as your local utility company, and are grateful for your patience during this situation. We will continue to monitor the situation and communicate with you if there are updates or events that may impact our services. Please contact us with questions, (413) 536-9300 or email@example.com.