The health and safety of our customers and employees is HG&E's top priority. Our team is actively monitoring the situation with COVID-19 (coronavirus) and following guidance from local, state, and federal agencies. As your utility provider, we understand the importance of ensuring the continuity of critical utility services and meeting the needs of our customers. We miss seeing you and hope we can keep in touch! 

Customer Relief

As we strive to provide customers with the highest level of customer service and support, HG&E has continued several relief efforts related to utility services.

• Prompt payment discounts are available
• HG&E never charges late fees on utility service
• Payment plans continue to be available for commercial and residential customers

Remote Service Options

We have several convenient channels, which do not require a physical visit to HG&E’s Main Office, including:

• Start, Stop, Move, or Upgrade Service
• Pay Online
• Pay Over-the-Phone: (413) 536-9300 (Option 5)
• Contact Customer Service: (413) 536-9300 (Option 2)
• Contact Emergency Service: (413) 536-9300 (Option 1)
• Other Online Forms

If you'd like to visit to HG&E's Main Office, our drive thru is open! If you are unable to complete a request online, via the drive thru or over the phone and would like to visit the office, please call Customer Service to make an appointment, (413) 536-9300. 

Conservation can Save Energy & Money

HG&E dedicates energy efficiency funds to support the local economy. These efforts will not only assist in economic recovery, but they will also support local carbon reduction efforts. The best part - energy efficiency improvements can help you lower your utility bills!

Residential

• Residential Energy Conservation Program (0% Assistance)
• Energy Star Rebates & Incentives (Appliances)
• First Time Homebuyer Program
• HG&EV Program (Electric Vehicle)
• Heat Pump Rebates & Incentives
• Home Efficiency Incentive Program (Weatherization)
• Residential Energy Audits (Virtual)

Commercial

• Commercial Energy Audits
• Commercial Energy Conservation Program
• Economic Development Discounts

Operational Modifications

HG&E has taken several important precautions to ensure continuity of service, including:

• Restricting visitors and contractors from HG&E facilities
• Limiting non-emergency work
• Implementing work from home policies to limit employee interaction
• Requiring employees to take precautionary social distancing measures
• Administering additional advanced cleaning measures at HG&E facilities

HG&E is fully prepared to respond to any emergency situations and has sufficient staff on hand to administer customer requests. HG&E employees are prepared to be responsive to emails and phone calls.

As always, HG&E appreciates the trust you place in us as your local utility company, and are grateful for your patience during this situation. We will continue to monitor the situation and communicate with you if there are updates or events that may impact our services.  Please contact us with questions, (413) 536-9300 or customer_accounts@hged.com.