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AutoPay Notice

October 09, 2020:
ACTION REQUIRED FOR AUTO PAY CUSTOMERS: If you are currently enrolled in HG&E's automatic payment (Auto Pay) system, your last automatic withdrawal on the current system will take place with the October billing cycle (between October 9 and November 9). If you would like to continue automatic payments with no interruption please complete the auto pay form at within five days of receiving this newsletter. Contact Customer Service if you have any questions, (413) 536-9300 or

COMING SOON! Improved Customer Account Options

Constantly looking to enhance your customer experience, safely and efficiently, HG&E will be offering customers additional online bill payment options on December 1. All customers who are currently using automatic payment, paperless billing, or any other remote payment option must sign up for a new account after December 1 if you would like to continue utilizing those services.

Features will include:
· Improved user experience
· Pay now feature that allows for quick payment without having to register
· View payment history and view past billing statements
· Securely save your payment information
· Signing up for paperless billing with email reminders
· Schedule payments from your bank account or credit card

Since your security is extremely important to HG&E, existing online bill pay customers will need to re-create logins on the new system in order to continue taking full advantage of auto payment, paperless billing, and other system benefits. Over the next two months, more detailed information and instructions will be provided.

Your HG&E Customer Service team is here to make the process as easy as possible for you! Please contact us during normal business hours (M-F, 8:30 am-4:30 pm) if you have any questions, (413) 536-9300 or
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Contact Information

Customer Service
Email | (413) 536-9300