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Important Pandemic & Relief Notices: HG&E offices remain closed to the public but we hope to keep in touch by phone and various online options! If you are unable to complete a request online or over the phone and would like to visit the office, please call Customer Service to make an appointment, (413) 536-9300. Please see the latest update related to pandemic operations

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HG&E 10% Holiday Discount & Fuel Assistance Opportunities

December 09, 2020:

The Holyoke Gas & Electric Commission has granted an extra 10% prompt payment discount on energy services billed during the December billing cycle. In addition, HG&E has a variety of resources that can assist customers who are facing financial hardship, including payment plans, energy efficiency programs, and connections to fuel assistance programs.

“HG&E is pleased to offer our customers an additional discount during the holidays, especially this year,” said HG&E Manager James Lavelle. “We understand many customers are facing difficult and uncertain times, we are here to help.”

For the average homeowner who heats with natural gas, the combined discounts (prompt payment and holiday discount) amount to savings of approximately $58 on their bill. HG&E has implemented a holiday discount each year since 1992. This discount applies to commercial and residential gas and electricity customers who are not already participating in an economic development discount program.

Many utility customers are facing uncertain times due to the pandemic; we are encouraging these customers to contact Valley Opportunity Council (VOC) to learn more about their Fuel Assistance Program that can assist eligible applicants in paying their fuel bills. . This year, VOC has made it easy to apply remotely. Call (413) 552-1548 or email fuelassistance@valleyopp.com.

In addition, HG&E’s customer service staff is available to discuss payment plans and energy efficiency opportunities, helping customers manage their monthly energy costs.

“All of us here at HG&E offer our best wishes for a warm and bright holiday season,” said Jim Lavelle.

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