The health and safety of our customers and employees is HG&E's top priority. As your utility provider, we understand the importance of ensuring the continuity of critical utility services and meeting the needs of our customers. While HG&E offices remain closed to the public, we hope to keep in touch by phone and various online options! Please see the latest update related to pandemic operations

More Links
Info for: ResidentialCommercialEducationCommunityContractorsEconomic Development

Customer Satisfaction Survey - 2019

June 04, 2019:
HG&E will be conducting a satisfaction survey the week of June 10! Randomly selected customers will be called and asked specific questions about their utility services. The calls will come from GreatBlue Research’s call center in Connecticut using an 860 area code (860-740–4004, 4005, 4006, 4007), not a toll-free number. HG&E is also introducing a new digital survey this year, which will allow customers the ability to conveniently complete the survey via The survey link will be posted for one week, from June 17 - June 24, 2019.

The goal is to collect opinions from 400 randomly selected customers by phone, as well as customers who are interested in completing the digital survey. Customer Satisfaction Surveys help HG&E focus on meeting local needs, while planning for Holyoke’s innovative energy future. Thank you in advance for your participation, we look forward to hearing from you!
Back to Top


View or Pay Your BillView or Pay Your Bill
Online Sign-upOnline Sign-up
Outage CenterOutage Center

Contact Information

Customer Service
Email | (413) 536-9300