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Important Pandemic & Relief Notices: HG&E offices remain closed to the public but we hope to keep in touch by phone and various online options! If you are unable to complete a request online or over the phone and would like to visit the office, please call Customer Service to make an appointment, (413) 536-9300. Please see the latest update related to pandemic operations

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Excellence in Reliability 2017

May 19, 2017:

Reliability InfographicHG&E understands that electricity is vital to the way you do business and live your life. HG&E is therefore proud to offer its customers highly reliable electric service, ensuring that power is available to you as often as possible. As a mark of its dedication to innovation and commitment to exemplary service, HG&E is a recipient of the prestigious RP3 Diamond designation from the American Public Power Association, which is held by less than 2% of the country's 2,000+ municipally owned utility companies. Such status is awarded to municipal utility companies that provide customers with the highest degree of reliable and safe electric service.

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