Notification

Important Pandemic & Relief Notices: HG&E offices remain closed to the public but we hope to keep in touch by phone and various online options! If you are unable to complete a request online or over the phone and would like to visit the office, please call Customer Service to make an appointment, (413) 536-9300. Please see the latest update related to pandemic operations

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HG&E’s Customer Survey is Coming This Spring

March 15, 2016:

HG&E will be conducting a customer survey this spring! Customers will be called and asked specific questions about our services. The calls will come from GreatBlue Research’s call center in Connecticut using an 860 area code – not a tollfree number.

The goal is to collect opinions from 400 randomly selected customers. Customer Satisfaction Surveys help us focus on meeting local needs, while planning for future improvements and innovations. Thank you in advance for your help, we look forward to hearing from you!

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Email | (413) 536-9300