Important Pandemic & Relief Notices: HG&E offices remain closed to the public but we hope to keep in touch by phone and various online options! If you are unable to complete a request online or over the phone and would like to visit the office, please call Customer Service to make an appointment, (413) 536-9300. Please see the latest update related to pandemic operations

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Gas Service Application Freeze October 12, 2016

October 04, 2016:

With winter approaching fast and a current backlog of new service applications, HG&E is issuing a freeze on new gas service applications starting Wednesday, October 12, 2016. Though best efforts will be made to accommodate the customer, any application received on or after October 12th will not be guaranteed installation in 2016.

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