Notification

The health and safety of our customers and employees is HG&E's top priority. As your utility provider, we understand the importance of ensuring the continuity of critical utility services and meeting the needs of our customers. While HG&E offices remain closed to the public, we hope to keep in touch by phone and various online options! Please see the latest update related to pandemic operations

More Links
EmailPrint

Residential Electric Equipment

Info for: ResidentialCommercialEducationCommunityContractorsEconomic Development

There can be confusion about who is responsible for maintaining and repairing residential electrical equipment. This information is a reference to help identify the utility owned equipment (see black) versus the customer owned equipment (see grey), please see diagrams below.

HG&E provides, installs, maintains, and repairs all of the following equipment:

  • Meter
  • Service wire (first 125 feet are provided at no cost)
  • Service connection point
  • Transformer
  • Pole
  • Supply side of transformer (not shown)
Cutsomer or electrician provides, installs, maintains, and repairs all of the following equipment:
  • Weatherhead
  • House hook/anchor
  • Guy wire
  • Service mast
  • Service entrance cable
  • Meter socket
  • Riser conduit
  • Wiring and electrical panel inside the house (not shown)
If you have any questions, please contact us!

Overhead - Typical

Low Overhead Lines

Undeground

Back to Top

Customers

View or Pay Your BillView or Pay Your Bill
Outage CenterOutage Center

Contact Information

Customer Service
Email | (413) 536-9300