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Residential Energy Conservation Program - Step by Step

Info for: ResidentialCommercialEducationCommunityContractorsEconomic Development

Step 1: Review the Terms and Eligibility Requirements

In order to get started, please review the terms and conditions of the Residential Energy Conservation Program carefully to ensure the project meets program requirements. 

Step 2: Receive a Quote from a Contractor 

You will need to submit this with your application. The quote (or other documentation from your installer) must:
• Confirm that the equipment being installed or services being performed meet the efficiency requirements of this program.
• If you are installing multiple systems at the same time, the installation quote must be itemized by system or service.

Step 3: Free Energy Audit

Many of the eligible technologies offered through this program require a home energy audit for approval. While in-home audits are currently not available, virtual energy audits are an option. You can call our partner MuniHELPS at 888-333-7525 to schedule this free service.

Step 4: Complete the Online Application 
Please be prepared to submit digital copies of the following documents:
     • Installation quote (Quote must include equipment specifications, including model number, and be itemized if multiple services are being performed). 
     • Deed to your property: To locate the deed to your property, please visit
     • Gas related projects: Please note that for gas related projects, you will need to submit the input capacity of your new gas system, and the input capacity of the system(s) being replaced. Your installer should be able to help provide you with this information.

Step 5: Secure the Assistance

HG&E will notify you if your assistance application has been approved or denied within approximately three business days for a single family, and four weeks for multi-family or Solar PV. If your application is approved, HG&E will produce a contract, which will be mailed to you for your signature.

Step 6: Complete the Improvement(s) and Provide Post-Installation Form to Installer

Please provide your installer with the post-installation form before the service is complete to ensure all necessary information is obtained. We need this form back from the installer before payment is sent to confirm that eligible systems were installed, or eligible services were performed. 

Step 7: Receive Payment

A check will be mailed to you approximately three weeks after HG&E receives both the assistance contract and proof of installation form. HG&E will mail payment to customer within approximately three weeks of receiving a signed contract.

Step 8: Apply for Eligible Rebates

Visit HG&E's Rebates webpage for information on rebates for appliances, heating and cooling systems, and weatherization assistance. Please note that the rebate requirements may differ from those of this assistance program.

Questions? Email or contact us at (413) 536-9300.

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