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Residential Energy Conservation Program - Step by Step

Info for: ResidentialCommercialEducationCommunityContractorsEconomic Development

Step 1: Review the Terms and Eligibility Requirements

In order to get started, please review the requirements of the Residential Energy Conservation Program carefully to ensure the project meets the specified terms. 

Step 2: Receive a Quote from a Contractor 

You will need to submit this with your application. The quote (or other documentation from your installer) must list the efficiency rating of the system being installed to ensure it meets the requirements of the program. For example: if you are submitting an application for approval of a central air conditioning system, documentation from the installer must list the exact SEER rating (efficiency rating) of the proposed system. If you are installing multiple systems at the same time, the installation quote must be itemized by system or service.

Step 3: Free Energy Audit

Many of the eligible technologies offered through this program require an audit for approval. While in-home audits are currently not available, virtual energy audits are an option. Audits are a valuable tool to unveil where you can improve your home’s efficiency, so you can prioritize your improvements and save more money. For example, an audit can show you where to improve your insulation. This can help you save money on your heating bills and can potentially reduce heating system installation costs by allowing a smaller system to be installed. You can call our partner MuniHELPS at 888-333-7525 to schedule this free service.

Step 4: Complete the Online Application 
Please be prepared to submit digital copies of the following documents:                                                                                                                                     
  • Installation quote
  • Deed to your property: To locate the deed to your property, please visit
  • Gas related projects: Please note that for gas related projects, you will need to submit the input capacity of your new gas heating system, and the input capacity of the system(s) being replaced. Your installer should be able to hel provide you with this information. 

Step 5: Secure the Assistance

HG&E will notify you if your assistance application has been approved or denied within approximately three business days for a single family, and four weeks for multi-family or Solar PV. If approved, HG&E will produce a contract, which will be mailed to you for your signature.

Step 6: Complete the Improvement(s)

Please provide your installer with the post-installation form before the service is complete to ensure all necessary information is obtained. We need this form back from the installer before payment is sent to confirm that eligible systems were installed, or eligible services were performed. You will also need to submit any required proof of installation materials including receipts, invoices, window labels or proof of Energy Star rating with U-factor (as applicable).      Gas related projects: The gas permit ID number must be included with the post-installation form for payment to be sent. 

Step 7: Receive Payment

A check will be mailed to you approximately three weeks after HG&E receives both the assistance contract and proof of installation form. HG&E will mail payment to customer within approximately three weeks of receiving a signed contract.

Step 8: Apply for Eligible Rebates

Visit HG&E's energy star rebates  for water heater and thermostat incentives, home efficiency incentives for insulation, or Cool Homes if you are installing a central AC or mini-split system. 

*Please note: efficiency requirements for rebates may differ from those of this assistance program

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