Important Pandemic & Relief Notices: HG&E offices remain closed to the public but we hope to keep in touch by phone and various online options! If you are unable to complete a request online or over the phone and would like to visit the office, please call Customer Service to make an appointment, (413) 536-9300. Please see the latest update related to pandemic operations

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Residential Energy Audits

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In response to the COVID-19 pandemic and in compliance with related federal, state, and local guidelines, HG&E has suspended all in-person home energy audits and is now offering customers the opportunity to participate in a free virtual audit. This new service is being offered in partnership with MMWEC’s Home Energy Loss Prevention Services (HELPS) program.

HG&E offers free residential energy audits that can show homeowners how to lower their energy bills.  An energy audit involves a professional energy advisor assessing your home and identifying ways that you can save on your monthly bill.  The energy advisor will answer your questions about insulation, heating equipment and appliances and help you determine areas for improvement.  Energy efficient measures recommended through an energy audit can save the average homeowner hundreds of dollars per year in heating and cooling costs.

To arrange for a home energy audit at no cost to you contact our energy services partner, Muni HELPS, directly at their toll-free number: (888) 333-7525.

Even before you schedule an audit, when you call MuniHelps, you will be able to discuss ways to reduce your energy consumption.  To learn about other ways you can decrease your energy use, check out our Energy Conservation Tips page, or view our Energy Saving Tips.

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Contact Information

(888) 333-7525