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Commercial Energy Conservation Program Terms & Conditions

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Borrower Eligibility

1. The HG&E Commercial Energy Conservation Program (CECP) is available to commercial and industrial class utility customers and to Holyoke residents who own non-owner occupied residential investment properties. Please note that if you are applying for assistance for a non-owner occupied multi-family property, you must be a Holyoke resident.

2. Applicants must receive approval from HG&E of this application in order to be eligible. Assistance is not granted to any entity renting or leasing the property. It is recommended that customers apply for the CECP prior to starting project to verify eligibility.

3. Applicant's accounts must be in good standing with HG&E, (6-12 month history of satisfactory payments) and there shall be no Municipal tax liens on the property. For commercial entities with no prior HG&E billing history, customer may submit a letter of credit from their previous utility provider.

4. Applicant’s building must receive gas or electric service from HG&E. In the case of heating, water heating and cooling equipment installations, the building in question must purchase the required fuel from HG&E.

Term & Level of Assistance

1. The maximum repayment term for the assistance is 36 months for projects up to $2,000 and 60 months for projects $2,001 or more.

2. All assistance requests which exceed $10,000 must be approved by the HG&E Commission at a scheduled monthly meeting.

3. The maximum assistance amount for non-owner occupied multi-family investment properties is $20,000 per building. (maximum of $5,000 per unit).
Additional Terms for Multi-Family Properties:
a. A multi-family property for purposes of this program is considered a property with 5 or more apartment units.
b. In order to receive the maximum level of assistance for properties with multiple units, the eligible equipment must serve all units of the property.
c. Customers may receive assistance for multiple qualifying measures as long as the entire amount of assistance does not exceed the aggregate limit defined above.
d. Applicants who previously took advantage of the Commercial Energy Conservation Program (CECP) for a multi-family property are eligible for additional assistance for that property under the following conditions:
       a. If the previous CECP balance is completely paid off, then the assistance levels listed above shall apply.
       b. If there is an outstanding balance on the previous CECP assistance, the new assistance per building will be limited to the levels listed above minus the current balance.

4. The maximum assistance amount for Commercial and Industrial buildings (excluding multifamily buildings) is handled on a case-by-case basis.

General Conditions

1. Assistance is granted at 0% interest , for the implementation of approved energy efficiency, electrification and renewable energy projects as defined by this program.

2. Applicants are required to pay a one-time $100 dollar processing fee to participate in the program. This fee will appear on the same HG&E bill as the first Assistance Program re-payment.

3. HG&E will bill Assistance payments on the existing HG&E customer bill, and the HG&E prompt payment discount or any other discounts do not apply to Assistance repayment.

4. HG&E will only grant assistance for products installed within 90 days of signing HG&E agreement. All work must be completed within 12 months of application.

5. The Applicant must sign an agreement that allows for a municipal lien to be placed on the property where the work is being performed.

6. The total amount of assistance granted to customers in any year may be limited by HG&E. HG&E reserves the right to determine the amount of assistance for each project.

7. Applicant must provide evidence of equipment installation including a dated receipt/invoice, a post-installation form and documentation from the installer that confirms the equipment being installed meets the energy efficiency requirements of this program (if applicable). If multiple services are being performed at the same time or multiple systems are being installed, the installation quote must be itemized by system or service. If replacing equipment, prior equipment manufacturer/model and proposed equipment manufacturer/model is required to be submitted with the post installation form.

8. Assistance for Solar PV is only granted to customers who provide documentation that they shall own such system.

9. In the case of a natural gas moratorium, HG&E cannot accommodate conversions to firm natural gas from alternate fuel sources. Industrial customers may apply for the Interruptible Service rate. For gas related projects, any gas service work determined to be required by HG&E must be performed by customer before assistance is received.

10. Program benefits do not apply to new home or building construction, including gut-rehabs. (Note: PV, electric vehicle charging station infrastructure, air source heat pumps and electric hot water heaters exempt from exclusion).

11. HG&E reserves the right to change, suspend, or modify the terms of this program at any time.

12. Customers must install the system that is listed on quote that is submitted with application. Any changes to system design from the quote submittal must be approved by HG&E in order to receive assistance.

13. Energy audits are recommended and may be required for any assistance requests as determined by HG&E. Cost of audits will be paid for by customer or can be included in assistance request.

Installation Information

1. HG&E is not responsible for the repair or service of any equipment installed under this program.

2. Applicant is responsible for obtaining pricing, selecting a contractor, coordinating contractor scheduling and making payments to the contractor.

3. In most cases the contractor will obtain the required City or County permits for you. However, it is the customer's responsibility to ensure that the City or County inspection conditions are met. Payments will not be paid for installations made by installers who do not possess the required licenses or permits for the installation.

4. At HG&E's option, the completed installation may be inspected by HG&E personnel or its representative to ensure compliance with the terms of this program.


1. Payment will be processed once Applicant submits a signed contract and all other documentation and approvals required. A check will be mailed to Applicant within approximately three weeks of the receipt of all required documents.

2. Progress payments will not be made.

Additional requirements are based on the specific type of equipment installed or service performed.  Please click here to review the CECP eligibility requirements per project type. 

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