Important Pandemic & Relief Notices: HG&E offices remain closed to the public but we hope to keep in touch by phone and various online options! If you are unable to complete a request online or over the phone and would like to visit the office, please call Customer Service to make an appointment, (413) 536-9300. Please see the latest update related to pandemic operations

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Holyoke Gas & Electric (HG&E) would like to point out important community safety precautions.

  • Do not allow unauthorized or unidentified individuals into your home for any reason related to utility services. It is strongly recommended that you ask for identification prior to granting access to your home. All HG&E personnel are required to carry an identification badge.
  • Do not provide personal information regarding utility bills over the phone or in person, unless you are speaking to an official HG&E employee. As an HG&E customer, our customer service representatives will never ask for credit card information over the phone. If the customer chooses to pay over the phone, the call will be initiated by the customer, (413) 536-9300 (option 5).
  • Prior to termination of gas or electric service, a customer will receive three written notices in the mail. In addition, HG&E is currently observing the winter moratorium, shut offs will resume in the spring.

If you have any questions, please consider your safety and contact HG&E. 

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Customer Service
Email | (413) 536-9300