The health and safety of our customers and employees is HG&E's top priority. As your utility provider, we understand the importance of ensuring the continuity of critical utility services and meeting the needs of our customers. While HG&E offices remain closed to the public, we hope to keep in touch by phone and various online options! Please see the latest update related to pandemic operations

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Payment Plan

Info for: ResidentialCommercialEducationCommunityContractorsEconomic Development

We encourage you to make whatever payments you can, in order to avoid large arrearages, but we also understand that customers may experience financial difficulties from time to time. If you have an outstanding balance on your utility bill that you cannot afford to pay at one time, HG&E is happy to discuss a payment plan arrangement with you. 

Please contact us for more information.


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Contact Information

Customer Service
Email | (413) 536-9300