The health and safety of our customers and employees is HG&E's top priority. As your utility provider, we understand the importance of ensuring the continuity of critical utility services and meeting the needs of our customers. While HG&E offices remain closed to the public, we hope to keep in touch by phone and various online options! Please see the latest update related to pandemic operations

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Fuel Assistance

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HG&E has crafted programs to help customers prepare for the unpredictable New England climate, they include the following:

Local & Regional Fuel Aid Programs
For your convenience, your HG&E team has put together important information regarding local and regional fuel aid programs. While these programs are not managed or endorsed by HG&E, we want to make customers aware of these opportunities.

Valley Opportunity Council (VOC) | (413) 552-1548
VOC’s Fuel Assistance Program, LIHEAP, serves households throughout Hampden County. Spanish Translation Available.

Springfield Partners for Community Action | (413) 263-6500
Administers federally-funded Weatherization Assistance Program (WAP). Spanish Translation Available.

Distrigas / Citizens Energy | (877) 563-4645
Provides up to $150 per heating season to natural gas customers who have exhausted their fuel assistance benefits, or those who are ineligible to receive federal fuel assistance. Spanish Translation Available

Council of Churches of Greater Springfield / Emergency Fuel Fund | (413) 733-2149 
Provides financial support to individuals and families to help them purchase heating fuel during the winter months. Funds are limited. Priority is given to senior citizens, first-time callers, and families with young children.

Salvation Army Good Neighbor Energy Fund | (800) 262-1320
Provides up to $275 per heating season to needy families who otherwise don't qualify for fuel assistance programs and generally receive 60%-80% of the State Median Income Level.

Additional Helpful Contacts

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Email | (413) 536-9300