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Payment Billing Rates


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Knowledge is power! Take some time to understand your HG&E bill, and learn about energy rates - it may help you save energy & money! Please note, HG&E does not guarantee payments that are made through unauthorized HG&E payment sites. See a list of authorized payment options below.

Ways to Pay

We understand our customers are busy, so we make it easy with our convenient payment options.  

Pay Online
You can pay by credit (MasterCard, Visa, Discover, American Express, Venmo, PayPal) or debit card, or you may issue an electronic check from your checking or savings bank account. 

Pay by Text
Customers now have the option to Pay by Text. Simply sign up for an online account, then select bill summary notifications - Pay by Text. 

Pay by Calling (413) 536-9300 (option 5) 
You can pay over the phone 24 hours a day, 7 days a week by using a credit card (MasterCard, Visa, Discover, Amex) or an electronic check.  In order to complete this transaction please have your customer account number ready.

Pay in Person
Walk-in payments can be made at HG&E's Main Office. We accept cash, check, money order, or credit card  (MasterCard, Visa, Discover). There are no additional fees for this service.  Please note that credit card payments are not accepted at our drive through.

NEW! 24/7 Bilingual Payment Kiosk
Loacted behind HG&E's Main Office, customers can drive thru and make payments 24 hours a day, 7 days a week. Pay by cash, check, or credit card.  In order to complete this transaction please have your customer account number ready.

Automatic Payment
Never waste another stamp and never have to write another check! With Automatic Payment from HG&E you’ll never have to mail checks or pay your bills in person, saving you time and money. Instead, your default bank account or credit card is charged directly for the amount due on your current HG&E bill, making late fees and time-consuming bill payments a thing of the past.

When enrolled, you’ll receive an account statement at least 15 days before the charge is to be processed. This statement will inform you of your current account charges and the date the amount is to be debited from your bank account or credit card. Therefore, you’ll always have a chance to call us and question the bill or stop the scheduled charge.

Best of all, this program is completely free and assures you that you’ll receive your 10% prompt payment discount every month.

Pay by Mail
Payments can be made by mail and addressed to:
City of Holyoke Gas & Electric
PO Box 4165
Woburn, MA 01888-4165

Pay at a Dropbox
We maintain several payment drop boxes throughout the city, where you can deposit your payment. Accounts are credited the next business day.  

Dropbox Locations
Holyoke Senior Center 291 Pine Street (413) 322-5625
C-Mart 1500 Northampton Street (413) 536-2372
DB Mart 494 Westfield Road (413) 533-4577
Stop & Shop 28 Lincoln Street (413) 536-12471
Stop & Shop 2265 Northampton Street (413) 536-9287
Wally's BP Shop 297 Apremont Highway (413) 533-1631
HG&E Main Office 99 Suffolk Street (413) 536-9300

Contact us to discuss additional payment options, including budget billing and payment plans.

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Contact Information

Customer Service
Email | (413) 536-9300