Knowledge is power! Take some time to understand your HG&E bill, and learn about energy rates - it may help you save energy & money! Please note, HG&E does not guarantee payments that are made through unauthorized HG&E payment sites. See a list of authorized payment options below.
Ways to Pay
We understand our customers are busy, so we make it easy with our convenient payment options.
You can pay by credit (MasterCard, Visa, Discover, American Express, Venmo, PayPal) or debit card, or you may issue an electronic check from your checking or savings bank account.
Pay by Text
Customers now have the option to Pay by Text. Simply sign up for an online account, then select bill summary notifications - Pay by Text.
Pay by Calling (413) 536-9300 (option 5)
You can pay over the phone 24 hours a day, 7 days a week by using a credit card (MasterCard, Visa, Discover, Amex) or an electronic check. In order to complete this transaction please have your customer account number ready.
Pay in Person
Walk-in payments can be made at HG&E's Main Office. We accept cash, check, money order, or credit card (MasterCard, Visa, Discover). There are no additional fees for this service. Please note that credit card payments are not accepted at our drive through.
Never waste another stamp and never have to write another check! With Automatic Payment from HG&E you’ll never have to mail checks or pay your bills in person, saving you time and money. Instead, your default bank account or credit card is charged directly for the amount due on your current HG&E bill, making late fees and time-consuming bill payments a thing of the past.
When enrolled, you’ll receive an account statement at least 15 days before the charge is to be processed. This statement will inform you of your current account charges and the date the amount is to be debited from your bank account or credit card. Therefore, you’ll always have a chance to call us and question the bill or stop the scheduled charge.
Best of all, this program is completely free and assures you that you’ll receive your 10% prompt payment discount every month.
Pay by Mail
Payments can be made by mail and addressed to:
City of Holyoke Gas & Electric
PO Box 4165
Woburn, MA 01888-4165
Pay at a Dropbox
We maintain several payment drop boxes throughout the city, where you can deposit your payment. Accounts are credited the next business day.
|Holyoke Senior Center||291 Pine Street||(413) 322-5625|
|C-Mart||1500 Northampton Street||(413) 536-2372|
|DB Mart||494 Westfield Road||(413) 533-4577|
|Stop & Shop||28 Lincoln Street||(413) 536-12471|
|Stop & Shop||2265 Northampton Street||(413) 536-9287|
|Wally's BP Shop||297 Apremont Highway||(413) 533-1631|
|HG&E Main Office||99 Suffolk Street||(413) 536-9300|