Important Pandemic & Relief Notices: HG&E offices remain closed to the public but we hope to keep in touch by phone and various online options! If you are unable to complete a request online or over the phone and would like to visit the office, please call Customer Service to make an appointment, (413) 536-9300. Please see the latest update related to pandemic operations

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Gas Operations

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The Gas Division is responsible for the distribution of natural gas service to all customers. This involves installing and maintaining gas mains, services, and associated instrumentation in Holyoke and Southampton. The Division also operates and maintains a Liquefied Natural Gas (LNG) peaking system that allows the Department to vaporize LNG and inject the gas into the distribution system in order to meet peak demands, and services about 9,900 meters in Holyoke and Southampton.  The Division also oversees the HG&E's dispatch and 24 hour service operations, which repairs and maintains gas and electric appliances for customers.

HG&E receives its gas supply via a connection off of the Tennessee Gas Pipeline.

Learn more by visiting Gas Service!

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Customer Service
Email | (413) 536-9300