Natural Gas is today’s environmental energy source. An American energy resource, increased use of natural gas can help address several environmental concerns simultaneously, including smog, acid rain and greenhouse gas emissions.

Learn more about our services below:

- For Your Home
- For Your Business
- Natural Gas Service Rates
 

For Your Home
From heating to cooking to hot water, natural gas represents an excellent energy value for your family. 

Ever worry about having an empty oil tank on a cold winter night? With natural gas from HG&E, you’ll receive a reliable supply of affordable energy that’s piped directly into your home.

We even provide an extra 10% prompt payment discount to customers who pay their bills within 15 days of receipt.

to activate an existing service
To activate an existing gas service in your new home or apartment, visit or contact our Customer Service Center at (413) 536-9300 during business hours.
Our offices are open Monday-Friday from 8:30AM to 4:30PM weekdays excluding Massachusetts State holidays

Click here for a map to our Main Office.
(requires Adobe Acrobat Reader, will open in a new window)

to install a new service
If you’re building a new home and would like it to receive gas service, please download the form below and have it completed the appropriate sections.

New Gas Service Installation
(requires Adobe Acrobat Reader, will open in a new window)

For Your Business
Natural gas is convenient. Piped directly into your business, it eliminates your dependency on oil trucks that may have difficulty delivering in bad weather. And unlike oil, with natural gas you only pay for what you use - after you use it.

HG&E offers a variety of rate options for your business including: interruptible service, where your business enjoys a lower per unit rate for gas, providing that you can suspend consumption during periods of peak system demand; and some of the lowest rates in New England for large industrial customers. Inquire about additional incentives including: interest-free assistance for the conversion to natural gas and special rate discounts for new or expanding businesses.

Click here to download more information about our natural gas services.
(requires Adobe Acrobat, opens in a new window)

to activate an existing service
To activate an existing electric service in your new business location, visit or contact our Customer Service Center at (413) 536-9300 during business hours.
Our offices are open Monday-Friday from 8:30AM to 4:30PM weekdays excluding Massachusetts State holidays

Click here for a map to our Main Office.
(will open in a new window)

to install a new service
If you’re constructing a new facility or require a change in your existing electric service for a new addition, please download the form below and have it completed by your electrician.

New Gas Service Installation
(requires Adobe Acrobat Reader, will open in a new window)

Gas Service Rates
Click below to view our natural gas rate schedules. (all documents open in a new window and require Adobe Acrobat to view)

Gas Schedule “A”
Gas Schedule “GB-1”
Gas Schedule “GB-2”
Gas Schedule “GB-3”
Gas Schedule “GB-4”
Firm Gas Transportation Rate

Purchased Gas Adjustment Schedule