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Electricity is vital to the way we do business and live our lives. HG&E offers a reliable, affordable source of electric power backed by unmatched customer service.
Our average customer experiences less than one outage every two years with an average time to service restoration of less than 90 minutes.
Learn more about our services below:
- For Your Home
- For Your Business
- Electric Service Rates
For Your Home
HG&E is proud to offer some of New England’s most competitive electric rates. We match those low rates with one of the most reliable electric connections available.
For example, our average customer experiences less than one outage every two years with an average time to service restoration of less than 90 minutes.
We even provide an extra 10% prompt payment discount to customers who pay their bills within 15 days of receipt.
to activate an existing service
To activate an existing electric service in your new home or apartment, visit or contact our Customer Service Center at (413) 536-9300 during business hours.
Our offices are open Monday-Friday from 8:30AM to 4:30PM weekdays excluding Massachusetts State holidays
Click here for a map to our Main Office.
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to install a new service
If you’re building a new home or require a change in your existing electric service for a new addition, please download the form below and have it completed by your electrician.
New Electric Service Installation
(requires Adobe Acrobat Reader, will open in a new window)
For Your Business
Despite the unpredictable New England climate, our electric distribution system has a 99.995% in-service time. Our robust distribution network can even provide your business with redundant electrical feeds from multiple substations, thus further increasing our already impressive reliability rating.
HG&E is also proud to offer some of New England’s most competitive electric rates. And we can offer your business additional discounts for primary metering or transformer ownership.
We even provide an extra 10% prompt payment discount to customers who pay their bills within 15 days of receipt.
Click here to download more information about our electric services.
(requires Adobe Acrobat, opens in a new window)
to activate an existing service
To activate an existing electric service in your new business location, visit or contact our Customer Service Center at (413) 536-9300 during business hours.
Our offices are open Monday-Friday from 8:30AM to 4:30PM weekdays excluding Massachusetts State holidays
Click here for a map to our Main Office.
(requires Adobe Acrobat Reader, will open in a new window)
to install a new service
If you’re constructing a new facility or require a change in your existing electric service for a new addition, please download the form below and have it completed by your electrician.
For questions reagrding meters contact our Metering Department at 536-9339.
New Electric Service Installation
(requires Adobe Acrobat Reader, will open in a new window)
Electric Service Rates
Click below to view our electric rate schedules. (all documents open in a new window and require Adobe Acrobat to view)
Residential Electric Schedule
General Service Electric Schedule
Off Street / Contract Lighting
Meterbased Surge Protection
Commercial Electric Space Heating
Small Industrial Schedule
Large Industrial Contract Schedule
Large Industrial Contract II Schedule
Standby Facilities Charge
Purchased Power Adjustment Clause
Rules & Regulations
The following Rules and Regulations are applicable to all HG&E utility rate schedules. These Rules and Regulations have been established to convey the conditions agreed to by the customer when requesting and receiving services from HG&E.
HG&E Rules and Regulations (effective 08-08-08)
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