24-Hour Service:

To Report a Power Outage
(413) 536-9300

To Report a Gas Leak
(413) 536-9335

For 24-Hour Emergency Service & Repair
(413) 536-9300

To Report a Street Light Outage
(413) 536-9363

During Business Hours:
(Monday-Friday, 8:30AM-4:30PM, except Massachusetts State Holidays)

Click Here for Driving Directions to our Main Office at 99 Suffolk Street in Downtown Holyoke

Customer Accounts / Billing
(413) 536-9300

Customer Accounts / Billing
(toll-free from outside the 413 area code)
(877) 742-5443

Gas & Electric Engineering
(413) 536-9355

Manager’s Office
(413) 536-9313

Business Fiber Optic Sales
(413) 536-9444

TTY (service and repair)
(413) 532-1724

Voice/TTY (billing & customer service)
(413) 536-9318

All other inquiries / Main Office
(413) 536-9300

FAX - Customer Accounts Department
(413) 552-0392

FAX - Business Office
(413) 536-9315