The consumption amount on my bill can’t be right. What should I do?

I travel south each winter. Can I have my HG&E bills sent to an alternate address?

What happens if I miss the discount date printed on my bill?

What are the pur. pow. adj. and pur. gas .adj line items on my bill?

I’m having problems paying the amount due on my bill. What can I do?

Where can I call if I have additional questions about my bill?
 

The consumption amount on my bill can’t be right. What should I do?
First, look at the number of days which this bill represents. This information can be found in the middle of the bill on the left hand side under the heading “service period - days”. Although we attempt to have your billing cycle closely match a calendar month, sometime impediments like inclement weather, scheduling and meter accessibility can prevent us from reaching that goal.

A better measure of your average daily consumption can be found on the “usage consumption table” located in the lower left hand corner of your bill. If there is still a discrepancy, you should contact our customer service department at 536-9300 to request a meter re-reading at no cost to you whether we were originally right or wrong.
 

I travel south each winter. Can I have my HG&E bills sent to an alternate address?
Certainly. Just contact our customer service department at 536-9300 to request a change in your account. Please have a copy of your bill handy for reference. There is no charge for this special convenience billing.
 

What happens if I miss the discount date printed on my bill?
Our prompt payment discount offers a 10% reduction for customers who pay their bill within 15 days of receipt. If your payment misses this date, then the full amount shown in the white box will be due. You may also wish to consider enrolling in our DirectPay program, where the discounted amount is automatically deducted from your checking account on the payment due date. It’s an easy (and free) way to ensure you’ll always receive your prompt payment discount.

Click here for more information
(requires Adobe Acrobat, will open in a new window)
 

What are the pur. pow. adj. and pur. gas .adj line items on my bill?
These line items represent the purchased power adjustment and purchased gas adjustment components of your rate.

These amounts may fluctuate from time to time and represent the varying costs associated with the procurement of energy products by the Department.
 

I’m having problems paying the amount due on my bill. What can I do?
Our Credit Department would be happy to set up a payment schedule to resolve your past due balance.

In addition, you may wish to enroll in our budget billing program which divides your annual energy consumption into twelve equal payments based upon past consumption. There is no fee for enrolling in this program.

To learn more about these programs contact our credit department at (413) 536-9322.
 

Where can I call if I have additional questions about my bill?
Our customer service department is available from 8:30AM-4:30PM weekdays by calling (413) 536-9300. (except Massachusetts State Holidays) You may also visit our Main Office at 99 Suffolk Street during those hours to inquire as well.